Refund/Return or Exchange Eligibility

You have 10 days from the date of delivery to request a return or exchange if:

  • The item(s) is faulty, damaged, or defective at the time of delivery.
  • The product received does not match the size ordered.

How to Request a Return

To initiate a return, notify us within 10 days of delivery by:

For defective or damaged items, photographic evidence must be sent via WhatsApp or Email within 10 days of purchase before a claim can be processed.

Important Notes:

  • Due to variations in screen displays and lighting, the exact color or texture of the final product may slightly differ from what appears online. Products cannot be exchanged for this reason.
  • Customers bear the delivery cost for sending items back in case of a refund.
  • A tracking ID must be shared via WhatsApp (0303-4466558) within 10 days; otherwise, we cannot process your return or exchange.
  • If the customer receives a defective or incorrect item, delivery charges will be reimbursed via bank transfer.

Processing Time for Returns

  • We aim to process all returns within 5-7 working days after receiving the item.
  • During busy sale events, please allow up to 14 working days for return processing.

Size Exchange Policy

If you are unsatisfied with the size you received and want a different size:

  • Contact us via WhatsApp (0303-4466558) or Email (support@meeladperfumes.pk) within 7 days of delivery.
  • The product(s) must be unused, in original packaging, with labels attached.
  • Customers are responsible for return shipping costs, and standard shipping charges apply to exchanged items.

Refund Policy

We offer refunds in the following cases:

  • The product is damaged.
  • The wrong product was sent due to a packing error.

Refund Terms:

  • 80% of the order amount will be refunded (after deducting delivery charges and packing material costs).
  • Refunds will be processed via Bank Transfer, Easypaisa, or JazzCash within 7-10 working days.
  • No returns or exchanges on clearance sale items.

For any further inquiries regarding exchanges and returns, please contact us via WhatsApp (0303-4466558) or Email (support@meeladperfumes.pk).